For call centres and support teams
Schedules for call centres, with the right people on each queue
Phones, chat and email, busy mornings, and a team that works in shifts across long hours. ScheduleSolve puts the right number of people on each queue and keeps rest between shifts in your rules.
Sound familiar?
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Mornings need twice the people of the afternoon.
With ScheduleSolve: Set more people for Early and Day than for Late. The draft fills them.
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Each queue needs people who know it.
With ScheduleSolve: Mark who knows Phones, Chat or Email. Only they are put there.
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Shift preferences change every month.
With ScheduleSolve: Staff say in the app when they would rather not work. The next draft follows it when it can.
Your words, your rules
ScheduleSolve does not come with fixed job types or codes. You name your areas and shifts, and your rules read as plain sentences. For example:
- Areas
- PhonesChatEmail
- Shifts
- Early 7–3Day 9–5Late 1–9
- People needed
- Phones on Early and Day: at least 4 people, ideally 6.
Start from the Call centre template to get areas and shifts like these, then change anything.
Rules
- Must: at least 11 hours of rest between shifts.
- Try to: Late shifts are shared evenly, within 2 of each other each month.
- Try to: weekends are shared fairly over 12 weeks.
A Must rule always holds. A Try to rule holds when it can.
What changes for you
A draft, not a blank grid
ScheduleSolve drafts the whole period from your people, needs and rules.
Only the decisions
Home, your list of decisions, shows time off requests, open shifts and changes to approve.
Only the right people told
Post once. Each person gets their shifts. After a change, only the people affected hear about it.
Sick calls, fixed fast
Someone can’t come? Home shows the smallest fix: a free person, a spare person or an offer.
Also for: restaurants and cafés, shops and retail, clinics, care homes and hospital departments, warehouses and logistics.
Get your evenings back.
Upload your spreadsheet and get a draft today. 7 days free, no card needed.