Help centre
Guides in plain words
Each guide is short and follows the screens you see. Start with the first three, then read the others when you need them.
Getting started
Set up your schedule
Sign up, pick a template or start blank, and answer the setup questions.
Import your spreadsheet
Upload the file you plan shifts in today, answer a few questions, and create your schedule from it.
Add and invite your people
Add people one by one or paste a list, then send each one an invite.
Rules: Must and Try to
Add the rules every schedule follows, and change their numbers.
Every period
Draft a schedule
Let ScheduleSolve fill the period, then read the summary and the gaps.
Home: what needs you
The cards on Home, and what each button does.
Post the schedule and tell your team
Post a period, and how ScheduleSolve tells only the people affected.
When someone can't come
Sick calls and no-shows: take the person off and pick the smallest fix.
Open shifts and pick-ups
Offer gaps to people who can work them, and pick who gets each one.
Swaps and give-aways
How staff trade or give away a shift, and how you approve it.
Time off requests
How staff ask for time off and how you approve or decline it.
The schedule grid and short codes
Read the grid, change a cell, and type or paste short codes.
Ask and explain
Why? on a cell, questions in search, the Home assistant, and requests in plain words.
Your staff
The staff app
What your staff see, and how they sign in without a password.
Payroll
Timesheet summary and export
Hours by pay code each pay period, and a file for your time system.
Larger teams
Teams and team managers
Split your business into teams and limit a manager to their own.
Undo and History
Take back a change, and see who changed what.
Your account
Your plan and billing
The free trial, starting a plan, invoices, changing or cancelling.
Still stuck?
Write to [email protected]. A person reads every email.