When someone can't come

When someone is sick, does not show up or needs time off at short notice, take them off the shift. ScheduleSolve then shows the ways to fill it, with the fewest changes first.

Mark someone as "can't come" (managers)

There are two ways:

• On Home, press Someone can't come. Pick the person and the day.
• In the schedule, open the person's cell on a posted shift from today on, and press Can't come.

Then pick the reason:

Reason	What happens
Sick	The shift comes off the schedule as sick time off. The person gets a short "Get well soon" update.
Didn't show up	For today only. The shift stays on the schedule with 0 hours, and nobody is told.
Other time off	Pick the type of time off. The shift comes off the schedule.

Staff report sick

In the staff app, staff open Requests, press Report sick, pick the shift and press Tell my manager. They do not need to give a reason. A note is optional, and only managers see it. The same card then shows on Home.

Pick a fix

A Can't come card shows on Home with up to three ways to fill the shift. Every option keeps every Must rule and leaves no other area below its minimum.

• Give it to a person who is free that day and knows the area. The card shows their hours that week.
• Move someone from an area that has more people than it needs.
• Offer to everyone who can work it. They pick it up in the staff app, as with any open shift.
• Leave it short when you can work with one person fewer.

Options that change fewer posted shifts and touch fewer people come first. The person who takes the shift is told. Each choice has Undo.

Shifts that start within the next 48 hours show at the top of Home.